The Belfry Hotel

Yes, we have full BEMS (Building Energy Management Systems) controlling all of our 13 plant rooms, but we lacked experience with this sort of system. It’s important that we can diagnose an issue with the hotel’s systems as quickly as possible so reception can let the guest know something is being done about it. With the BEMS system we can do that for the boiler plant, and we were hoping that Genius Hub will allow us to do that for the rooms. We realise now that it gives us a lot more information about the rooms than we were expecting.

The whole company was very professional and they came across well. The engineer explained well what we were getting and how it would be used by the guests and the maintenance team here at the hotel. We chose to block off the individual floors for the engineers from Genius Hub which was appreciated by them, but we realised now that this was not really necessary, the installation went really smoothly and was less disruptive than expected, in fact it was completely trouble free with no disruption to the day to day running of the hotel at all. We also expected more snagging and more of the valve bodies to cause problems as we chose to keep all of the old radiators and valves, but again this was something that caused less issues than we were expecting and didn’t end up adding extra cost to the system.

In the proposal we received from the salesman they predicted the standard 30% savings, however as we plan to potentially roll this out across the site we wanted to know for sure what it would be. We paid for a heat meter to be installed which gave us 30 minute heat energy usage for this block and we installed this onto the pipework in the plant room. We then ran tests over 10 weeks to compare what the energy use was like in a ‘before’ and ‘after’ individual room control situation. We were extremely pleased to calculate that the Genius Hub has saved us 64% off our heating costs meaning that the system has about a 2 year payback on the cost of installation.

The remote control and monitoring is key to us, we now have the ability to look at the heating history on the charts for each individual room. Now when a customer says that there was a problem with the temperature in their room, we have evidence of any given day what was actually happening in a room.

This significantly reduces confrontation for reception and the number of refunds we have to give out for rooms. We can control and schedule each room which means we don’t have to rely on the housekeepers resetting the TRVs (Radiator Valves) back to 3 all of the time, when they’d often forget, and now they can work in the rooms at a cooler temperature so they are pleased with that too.

Reception is the first point of contact for any guest, and the feedback from reception about the Genius Hub has been excellent. They have said to us that once they have explained to the guest that they have adjusted the heating in their room whilst they were on the phone, the instant resolution for the guests is priceless for guest satisfaction.

The only thing that caught them out initially was reception needed to learn to also tell the guest that they are doing it remotely and no one was actually going to visit the room to adjust the heating!

Simple. You get what you are sold and it exceeded our expectations!

I do use the app on the phone as I’m not always in the office, we also have it on the designated BEMS computer in the office. I can log on easily when I’m home if there is a problem saving me to have to come to site.

We have a WhatsApp group where I can help remotely if there is a problem that’s not being resolved quickly and it just gives me another bit of visibility of what’s going on in the hotel when I’m not there. When comparing it to using the BEMS it is easy. We like the built in troubleshooter in the app and we’ve managed to fix most issues without having to phone Genius Hub for help. We’ve certainly not had to call anyone out to site in the first 5 months since the installation.